Passengers arriving at Chhatrapati Shivaji Maharaj International Airport (CSMIA) must now follow revised pickup arrangements for app-based taxi services, following changes to the designated parking zones. Uber has shifted its pickup operations to Parking 6 (P6) VIP, while Ola and Rapido services have been relocated to Parking 5 (P5). Parking 4 (P4), previously used by these operators, has been opened to private vehicles from November 3.
According to a report by Mumbai Mirror, the pickup counters, branding and other facilities operated by Ola and Rapido were removed from P4 on November 1. Rapido’s designated parking facility had reportedly become unavailable from October 30. Uber, meanwhile, moved its operations from the same parking level to P6 VIP.
The changes have reportedly caused inconvenience to arriving passengers, particularly those booking Ola and Rapido rides. Some travellers have faced difficulties identifying the new pickup locations, especially while managing their luggage. Drivers have reportedly been helping passengers find their way to the designated parking areas.
The revised allocation also raised questions about whether other tourist transport providers, including Avis, would continue to have access to airport pickup facilities. Passengers sought clarification on whether P6 had been reserved exclusively for selected cab operators.
Responding to the concerns, Mumbai Airport clarified the allocation of the three parking zones. P6 VIP is exclusively designated for Uber pickups, while P5 will serve Ola, Rapido and tourist transport operators, including Avis. P4 has been earmarked for premium pickups involving private and commercial vehicles, depending on traffic arrangements.
The revised system is intended to organise vehicle movement and allocate separate pickup areas for different categories of transport services. However, passengers unfamiliar with the changes may need additional guidance while navigating the airport’s multi-level parking facilities.
The airport has advised travellers to visit its official website for updated information about pickup points and transport arrangements before proceeding to board their booked vehicles.
Source: Newsband
