In August of last year, the developers were instructed by the Maharashtra Real Estate Regulatory Authority (MahaRERA) to establish a “Complaint Redressal Cell” for each of their projects in order to address complaints from buyers. After the directive was recently reviewed, it was discovered that just 195 projects in Maharashtra had established a cell of this kind and made the information available on their website. Taking notice of this and wanting to make sure the direction is followed, MahaRERA has demanded action to set up these cells in every project.
There are typically several ways for the developer, including the marketing staff, to give project-related information throughout the first stages of home purchase, either in person or through their website. But a lot of projects don’t say to the customer who to contact in case of a complaint or issue once the project is sold out in its whole. This makes it difficult for the buyer of the apartment to have their problems swiftly addressed, which causes miscommunications and complaints even after the project is finished. The project’s timeline may be impacted by this lack of communication.
Source – Free Press Journal
