As BEST’s motor buses near 100 years this July, the familiar red bus remains woven into Mumbai’s daily life, carrying millions across the city and shaping how it moves.
The journey began in 1905 with the Bombay Electric Supply and Tramways Company, which managed electricity and tram services. The system was efficient and affordable, built on the idea that public transport should be within everyone’s reach. But as the city grew, trams began to fall short. Fixed tracks limited expansion and could not keep pace with changing travel needs.
By the 1920s, attention turned to motor buses. Despite initial concerns around cost and safety, their flexibility made the difference. On July 15, 1926, Mumbai saw its first bus service with 24 buses running on three routes. The response was strong, with lakhs of passengers using the service in its first year.
The network grew steadily. Double-decker buses arrived in 1937, diesel buses improved operations, and fare options expanded access. Systems were disciplined, with regular schedules and well-maintained buses. Even during the strain of World War II, efforts were made to manage rising demand.
In 1947, the Brihanmumbai Municipal Corporation took over, forming the BEST Undertaking. As the city expanded, especially along the north-south corridor, routes were reorganised and the fleet increased. By 1961, there were over 1,000 buses, and by 1981, daily ridership had reached nearly 43 lakh trips.
A key part of BEST’s identity has been its workforce. Drivers and conductors were trained to focus on service and reliability. Over time, the system introduced new ideas, from flexible tickets to special services, responding to commuter needs.
In recent decades, rising private vehicle use and road congestion have slowed buses and added pressure on operations. Ridership has not kept pace with population growth, and costs have increased.
Now, the focus is on upgrades such as electric buses and digital systems. At the same time, improving staff conditions and service standards remains important.
For Mumbai, the red BEST bus is more than transport. It is a shared space, a routine, and a steady presence in a city that never stands still.
Source: Mumbai Mirror
